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January 12, 2015 - Comments Off on Hick’s Law

Hick’s Law

Word:  Hick's Law

Definition: The time it takes for person to make a decision increases with the number of choices available.

Reference: The law is named for British psychologist William Edmund Hick.

Countless studies in fields from psychology to marketing have investigated the affect of options on decision making and satisfaction (I suggest the jam study if you're looking for a good example). Widespread consensus shows that not only does fewer choices decrease time of decision making (a la Mr. Hick) but it also generates greater user satisfaction. The fewer the choices, the more satisfied the user is with her final decision. Seems counter intuitive, but science doesn't lie my friend.

Thoughts/Questions: While it is simple to see how Hick's Law is used in web design to justify menu and navigation decisions, you would be limiting yourself greatly if that is the only design feature influenced.  If you dig more deeply, you will see that decisions are the crux of experiences and impact every move and click a user takes on a site.

Is there ever a situation where it's better to give the user as many choices as possible? What would it be?

January 6, 2015 - Comments Off on Anchoring

Anchoring

Word:  Anchor

Definition: An anchor serves as a reference for comparisons.

Thought: Examples make understanding easier so here's one... When you buy a new phone your anchor point becomes $500. Therefore, when it comes time to buy a case for your new shiny toy, a $35 case doesn't feel like much in comparison to the anchor point. Now flip that around! If you bought the $35 case first (creating an anchor point), the $500 phone would feel like a lot more money.

What does this have to do with design? By understanding anchoring, designers are able to reset user expectations and assist in the arrangement or presentation of comparable items.

Question: Anchoring is commonly used on e-commerce sites to encourage consumer to purchase more products. I couldn't help but wonder... where do you draw the ethics line when it comes to your bottom line?